How do I place an order?
You can place an order by contacting us via email, phone, or WhatsApp. For larger or repeat orders, you can request a product list or catalogue
Is there a minimum order quantity?
Yes, minimum order quantities may apply depending on the product category. Please contact us for details based on your requirements.
Can I get a product/price list?
Yes, simply request a product list through our contact form, email, or WhatsApp, and we’ll send you the latest version.
What payment methods do you accept?
We accept bank transfers for all wholesale orders. Details will be provided on the proforma invoice.
When do I need to pay?
Most orders require payment before dispatch unless otherwise agreed. For existing trade customers, credit terms may be offered.
Do you offer delivery?
Yes, we deliver across the UK and to selected EU destinations. For international deliveries, please contact us to confirm shipping options.
How long does delivery take?
UK orders typically arrive within 1–5 working days. EU deliveries can take 5–10 working days, depending on customs.
Can I arrange my own transport or courier?
Yes, you may use your own logistics provider. Please inform us during order confirmation.
Are your products brand new and within expiry date?
Yes, all our stock is 100% genuine, sourced from trusted UK & EU suppliers, and comes with valid best before dates.
Do you sell short-dated or clearance stock?
Occasionally, we offer short-dated or clearance items at discounted prices. These are always clearly marked and discussed in advance.
What if I receive damaged or incorrect goods?
You must notify us within 24–48 hours of delivery with photos and details. We’ll investigate and arrange a resolution or refund where applicable.
Can I return items?
Due to the perishable nature of food and drink products, returns are only accepted for damaged or incorrect items.
Do I need to register a trade account?
Not necessarily for first-time orders. However, registering a trade account speeds up future transactions and gives you access to better pricing and availability.
How do I register for a trade account?
Visit our Trade Account Registration Page or contact us directly to apply.