At HappyLife Wholesale Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly.
1. What Information We Collect
We may collect and store the following information when you use our website or contact us:
- Name, business name, and contact details
- Delivery and billing addresses
- Email and phone number
- Order history and transaction details
- Communication records (e.g. via WhatsApp, phone, or email)
2. How We Use Your Information
We only use your data to:
- Process and fulfil your orders
- Communicate order updates and offers
- Respond to your enquiries
- Maintain records for accounting and compliance
- Improve our services
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Protection
We take appropriate technical and organisational steps to secure your data. All personal information is stored on protected systems and only accessible by authorised personnel.
4. Third-Party Services
Some of our services (e.g. payment gateways, courier partners) may use your information for order processing or delivery purposes, under strict data protection agreements.
5. Your Rights
You have the right to request access to the data we hold about you, request correction, or ask us to delete it, subject to legal or business record-keeping requirements.
If you have any concerns about your data, please contact us at info@hlws.uk.
Delivery Terms
At HappyLife Wholesale Ltd, we aim to make your delivery process simple, reliable, and cost-effective.
1. Delivery Coverage
We currently deliver across the United Kingdom and selected destinations in Europe. Please contact us directly for export or international shipping options.
2. Delivery Time
- UK orders: Typically 1–5 working days depending on stock availability and destination.
- EU deliveries: Typically 5–10 working days, subject to customs clearance.
Express delivery options may be available upon request.
3. Delivery Charges
Delivery charges are based on order volume, weight, and location. Final costs will be confirmed during order confirmation.
4. Minimum Order Quantities
We specialise in wholesale and bulk quantities. Minimum order volumes may apply depending on the product.
5. Receiving Your Delivery
Please ensure someone is available to receive and sign for goods. If items arrive damaged or missing, you must report this to us within 24 hours with photographic evidence to arrange a resolution.
6. Returns & Refunds
Due to the nature of perishable goods, returns are not accepted unless the product is faulty, damaged, or incorrect. Any claims must be raised within 24–48 hours of delivery.
If you have any questions regarding privacy or deliveries, please contact us:
📧 info@hlws.uk
📞 07400243702