Welcome to HappyLife Wholesale Ltd, Company Number: 14206378. By accessing our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully.
1. General
- These terms apply to all transactions between HappyLife Wholesale Ltd (“we”, “us”, “our”) and the customer (“you”, “your”).
- We reserve the right to update these terms at any time. The most recent version will always be available on our website.
2. Eligibility
- You must be a registered business, sole trader, or authorised buyer representing a business entity to place wholesale orders.
- Proof of business identity (e.g. company registration or VAT number) may be required for trade account approval.
3. Orders & Prices
- All orders are subject to product availability and confirmation of price and delivery terms.
- Prices are quoted in GBP (£) and exclude VAT unless otherwise stated.
- A minimum order value or quantity may apply, depending on product type or order destination.
- Once an order is confirmed and a proforma invoice is issued, prices are fixed unless agreed otherwise in writing.
4. Payment Terms
- Orders must be paid in full via bank transfer prior to dispatch, unless credit terms have been pre-approved.
- Late payments may result in delayed delivery or suspension of further orders.
- We reserve the right to charge interest or fees on overdue accounts in accordance with the Late Payment of Commercial Debts Act 1998.
5. Delivery
- We deliver across the UK and selected EU countries. Delivery times vary depending on location and product availability.
- Delivery estimates are provided in good faith but are not guaranteed.
- Risk in the goods passes to you upon delivery or collection.
- Any discrepancies, damages, or shortages must be reported within 24 hours of receiving the goods, with photographic evidence where applicable.
6. Returns & Refunds
- Due to the nature of food and beverage products, we do not accept returns unless the goods are faulty, damaged, or supplied in error.
- Claims must be made within 24–48 hours of delivery.
- Approved refunds will be processed within 7 working days to the original payment method.
7. Product Information
- All products are sourced from reputable UK and European suppliers.
- We make every effort to ensure product information (e.g. BBE dates, origin, and ingredients) is accurate, but final responsibility lies with the buyer to check packaging upon receipt.
8. Trade Accounts
- We may offer trade accounts to regular buyers, subject to approval.
- We reserve the right to suspend or terminate trade accounts at our discretion.
- Misuse of trade terms or failure to meet payment deadlines may result in account suspension.
9. Limitation of Liability
- We shall not be liable for indirect, incidental, or consequential losses arising from delayed deliveries, product faults, or interruptions in supply.
- Our total liability shall be limited to the value of the goods purchased.
10. Governing Law
- These terms are governed by and construed in accordance with the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Contact Information
For any queries regarding our terms, please contact:
📧 Email: info@hlws.uk
📞 Landline: 020 3576 1455
📱 WhatsApp/Mobile: 07400 243702